PRODUCT WARRANTY
www.1stRadarDetectors.com provides a 12 month warranty from purchase date on products purchased from us.
Some products may offer longer warranties, which are supported by 1stRadarDetectors.com.
www.1stRadarDetectors.com reserves the right to repair defective products under warranty or replace the product with a new product at our discretion.
RETURN, REFUND and EXCHANGE POLICY
UNDAMAGED RETAIL PRODUCT RETURNED IN AN UNOPENED BOX within 7 DAYS OF YOUR RECEIPT DATE
will be refunded the purchase cost as noted on the product purchase receipt returned with the product,
LESS THE SHIPPING and HANDLING COSTS.
Products returned after 30 days of original ship date will not be refunded and will be returned to your address.
Customers returning a product which has been opened and damaged in any way will not be refunded the purchase
price or shipping charges. The product shall be posted back to the customer.
Retail customers who return a product in an opened box which is not found to be damaged after inspection,
will be refunded 90% of the product purchase price. The 10% not refunded to the customer pays for testing,
repacking and restocking of the returned product. Shipping charges will not be refunded.
Customers who wish to return their unopened product and exchange it for a different product must pay for
shipping back to 1stRadarDetectors.com. If the difference in cost is more than the original product purchase,
1stRadarDetectors.com will bill your credit card for the additional cost, plus shipping.
If the difference in cost is less than the original product purchase, 1stRadarDetectors.com
will refund the difference to your credit card, less shipping costs.
1stRadarDetectors.com is not responsible for your shipping costs to return a product.
It is the Customer's responsibility to package a return product to prevent damage. The Customer is
responsible for providing tracking and signature receipt to 1stRadarDetectors.com for
returned products. Customer is responsible for damages to returned products.
Original (or legible copy) of purchase receipt must be provided with any return, stating name of product
being returned & the date of purchase of the returned product. The receipt must indicate the product was purchased directly from 1stRadarDetectors.com.
Refunds may take up to 7 business days to process.
DID YOU RECEIVE A DAMAGED PRODUCT?
Retail Customers, who receive a damaged package must contact the shipping company that delivered the product to you to file a Damaged Product complaint.
DO YOU HAVE QUESTIONS ON INSTALLATION?
Contact 1stRadarDetectors.com at 303-678-9101
